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Overview

MyJFrog Portal is JFrog’s cloud solution for cost management and billing services. MyFrog helps you to understand your JFrog billing, manage and upgrade your subscriptions, monitor spending, and learn how to make the most of your resources. MyJFrog is designed to provide this information in a way that is adapted to the type of subscription you are using as well as to your billing profile.


Logging in to MyJFrog Cloud Portal

To log into MyFrog Cloud Portal, you must be registered to the portal. If you are not registered, see How to register to MyFrog Cloud Portal.

  1. To log in, go to my.jfrog.com.*
  2. Enter the user name / system admin email and password you used during the registration process.

* You can also go to the JFrog Platform and click Manage Subscription from the dropdown menu (in the top right corner) to go to the MyFrog Cloud Portal.

Login FAQs

How to register to MyFrog Cloud Portal

  1. To register, go to my.jfrog.com and click the New to MyFrog? link.
    This opens the MyFrog Registration.
  2. Enter your email address to receive an email with a link that will allow you to register.
  3. Set a password for the portal.
  4. Once you enter a password and confirm it, the MyFrog Portal login window will appear.
  5. In the login window, enter your username / email and password to the portal.

What if I can't log in?

If you can't log in:

What if I forgot my password?

  1. Click the Forgot your password? link.
  2. Enter the system administrator username or email address associated with your JFrog account.
  3. Click Send Request. You will then get an email with reset instructions.

How do I change my password?

  1. Navigate to the Welcome drop down in the upper right corner of the portal, and select Change Password.
  2. Enter a new password, confirm the password, and then click Change.



Enabling Multi-Factor Authentication

Multi-factor Authentication (MFA) enables a higher level of security when accessing JFrog applications. When enabled, in addition to your credentials, you will have to authenticate with a one-time password (OTP) generated by an additional authentication factor–the Google Authenticator application. This ensures that in the case where a users' credentials have been compromised, the multi-factor authentication method will prevent malicious users from gaining access to JFrog applications.

  1. To enable MFA for users in the JFrog Platform, navigate to the Welcome drop down in the upper right corner of the portal, and select Multi-factor Authentication.
  2. In the dialog that opens, select the Multi-factor Authentication checkbox.



  3. Install and launch the Google Authenticator App on your mobile device.
  4. Open the Google Authenticator App and choose to add an account.
  5. Scan the QR code to register the JFrog Platform as a new authenticated application.
  6. Click next once your JFrog Platform application is added to your mobile app.
  7. Use the code from the Google Authenticator app to complete the enrollment process and log in.


JFrog Subscription Levels

CLOUD (SaaS)
FREE
PRO TEAM
ENTERPRISE
ENTERPRISE+
Page Contents


Viewing and Managing My Cloud Usage

The main MyJFrog Portal page contains information about your usage–data storage, data transfer and build minutes (by period)–enabling you to easily see the current levels of usage. Note that the usage data displayed is accurate up until the last 24 hours. 


Data Transfer

Data transfer is displayed for all of subscription services. 

To view data transfer for a single service, clear the selected checklists of the other services. By selecting a single service, you can then see how each service affects data transfer.


Date Selection

MyFrog graphs are displayed according to months.

To change the dates displayed, from the date selection options above the graphs, select different To and From dates:


Subscription Information

The following image shows the JFrog subscription information that is included in the main page:

  • Subscription Type
  • Included Services
  • Server Name
  • Cloud Provider
  • Cloud Region
  • Subscription Status



Setting Usage Notifications

Usage notification enable you to get emails notifying you when one of your defined limits is reached, which makes it easier to monitor usage.

Usage Notifications for Enterprise Subscriptions and Below

  1. To set email notifications for your daily/monthly usage when one of the defined limits is reached, in the upper right corner of the portal, click Usage Notification.
    This opens the 
    Usage Notification dialog.
  2. Slide the two threshold sliders (Daily and Monthly) to display the notification settings.

  3. For daily threshold limit notifications, specify the type of usage breaches you wish to receive notifications on.
    • Data Transfer (enter the limit in GB)
    • Build Minutes (enter the limit in minutes; build minutes will only be displayed if you have JFrog Pipelines included in your subscription)
  4. Specify the email to which you wish to receive notifications (you can add additional emails to this one by entering emails separated by commas).
  5. To set monthly threshold limit notifications, specify the type of usage breaches you wish to receive notifications on.
    • Peak Storage (enter the limit in GB)
    • Data Transfer (enter the limit in GB)
    • Build Minutes (in minutes)
  6. Specify the email to which you wish to receive notifications (you can add additional emails to this one by entering emails separated by commas).
  7. In the Email Reminder Frequency field, select whether to receive daily, weekly (default), or monthly reminders when one of the monthly thresholds you have set above is breached. The reminders will be sent to the emails you specified.
  8. When done, click Save.

Usage Notifications for Enterprise + Subscriptions

In addition to the usage monitoring detailed above, Enterprise + subscriptions can also be notified about their Peer-to-Peer data transfer.

  1. Under the Actions dropdown menu, select Usage Notification.
    This opens the Usage Notification dialog.
  2. Slide the two threshold sliders (Daily and Monthly) to display the notification settings.
  3. Follow the steps above to set usage notifications.
  4. For Peer-to-Peer data transfers, specify daily or monthly data transfer in gigabytes.
  5. Click Save to save your changes.

Viewing Data Transfer by CDN 

JFrog Subscriptions: ENTERPRISE +

In addition to data storage and data transfer, Cloud Enterprise+ subscriptions will also see the data transfer per each CDN.

Viewing Usage by Region / by Instance

JFrog Subscriptions: ENTERPRISE +

In addition to changing the dates, Cloud Enterprise+ subscriptions can also view usage by region and/or instance by selecting from the region and/or instance drop downs.

Topology

JFrog Subscriptions: ENTERPRISE +

Cloud Enterprise+ subscriptions include a Topology tab that enables you to view the topology behind the subscription.

Extending the Cloud Enterprise+ Environment to Support Hybrid Edge Nodes

JFrog Subscriptions: ENTERPRISE +

To enable Enterprise+ subscriptions to extend their Cloud Enterprise+ environment to support hybrid edge nodes, follow the instructions in Hybrid Distribution.


Managing Your JFrog Cloud Account Billing

The Billing Accounts tab enables you to manage various aspects of your billing, and the information displayed there will depend on whether you have a monthly or prepaid account.

  • A monthly account (or Payment Type, in the billing window) is an account that is billed each month to a credit card.
  • A prepaid account is paid in advance each year, and the monthly billing is deducted from the prepaid amount.


Monthly Accounts

Viewing Monthly Invoices

  1. In the Last Billing Document area (bottom left corner), click Show Billing History.



  2. To download an invoice, in the Billing History window, click the download icon for that invoice, otherwise click OK to close the window.

Updating Credit Card Information

  1. To update credit card information (for monthly accounts), in the Billing Window, click Edit Account Details.
  2. This opens the Edit Account window.
  3. Click the Credit Card tab, then update the credit card information.

Prepaid Accounts

Prepaid accounts are billed on an annual basis, then each month the billing is deducted from the remainder.

Viewing the Annual Subscription Balance

To view the subscription balance, click the Billing Accounts tab and go to the Current Balance field.

Viewing Monthly Billing Reports 

  1. To view the complete list of monthly billing reports for your prepaid account, in the Last Billing Document area (bottom left corner), click Show Billing History.
  2. In the Billing History window, to download an invoice, in the Billing History window, click the download icon for that invoice, otherwise click OK to close the window.

Managing Your JFrog Cloud Platform Environment

Changing Cloud Provider or Region

When setting up your subscription, you selected a cloud provider and region for this subscription. To change these settings, you can submit a request to a JFrog technical representative.

To submit a cloud provider change request:

  1. In the upper right corner of the portal, navigate to Actions | Request Cloud Provider Change.
  2. In the Request Cloud Provider Change window, select a different cloud provider than the one you currently have (in this case, AWS), and then from the Select Region drop down, select a region. 
  3. Click Confirm to send the change request.

To submit a cloud region change request:

  1. In the upper right corner of the portal, click Actions | Request Cloud Region Change.
  2. In the Request Cloud Region Change window, from the Select Your New Region drop down, select a region. 
  3. Click Confirm to send the change request.

Setting up Your Topology

JFrog Subscriptions: ENTERPRISE +

Enterprise+ subscriptions often purchase more servers than the basic package. These servers, called instances, must then be added to the server topology using MyJFrog Platform.

How do you know if you have additional instances that need to be added? At the top of your MyJFrog window you will see a notification that there are additional instances that need to be added.

Click Get Started to begin adding the instances.

Adding Instances

  1. At the top of your topology tab you will see an indicator for the number of available instances that can be added to your topology. Click Configure Now to begin adding.


    This opens the Configure New Instances dialog. The dialog is divided into available Platform Instances and Edge Instances.

    All available instances are selected automatically to be added to your topology. You can remove the instances you do not wish to add by clearing their checkboxes.

  2. For each instance you wish to add, enter the following information (all fields are mandatory). After you enter all required information, the instance will display an "All Set" indicator next to it.
    • Server Name
    • Provider
    • Region
    • Password
    • Password confirmation

  3. Click Add Instance(s).

    For any instance that you are adding to the topology, any field that isn't completed will display an error indicator.

  4. You will receive a popup notification that the instances are being added. Click Got it! to close the notification.
    The Topology tab now shows an indicator at the top that the instances are being added and the environment is being updated. This process may take a few minutes.
     

    When the process completes, the new instances will appear in your Topology tab as Active. Any instances you did not add will appear as ready to be configured at the top of the tab.

After adding the new instances to your topology, if you have Access Federation as part of your system, you may choose to add these instances to Access Federation as well. For more information, see Access Federation.

Configuring the IP/CIDR Allow List

JFrog Subscriptions: ENTERPRISE | ENTERPRISE +

Enterprise and Enterprise+ subscriptions can also enable IP or CIDR whitelisting by adding them to the subscription.

  1. In the Topology tab, go to the Actions column, click the three dots menu () next to the server you wish to configure to open the menu options, and select Select IP/CIDR Whitelisting.
    This opens the IP/CIDR Whitelists dialog.
  2. Add IPs or CIDR addresses to the list.
  3. To add more addresses, click the + sign.
  4. Click Confirm.

Configuring Geolocation Restrictions 

JFrog Subscriptions: ENTERPRISE +

The Geolocation Restrictions feature enables Enterprise+ subscriptions to enable or block access to the JFrog Platform from specific geographic locations.

Important

Before blocking any country using Geolocation Restriction, verify that you do not have any JFrog instances running in that location.

  1. In the Topology tab, go to the Actions column and click the three dots menu () next to the server you wish to configure to open the menu options (see image above).
  2. Select Geolocation Restrictions.
    This opens the Geolocation Restrictions dialog.
  3. To block access from certain countries:
    1. Select the option "Block access to JFrog Platform from".
    2. From the Available Countries column, select the countries you wish to block, and then use the single right-pointing arrow > to move them to the Selected Countries column.
    3. To remove from the blocked list, select the country and click the single left-pointing arrow <.
  4. To enable access from certain countries:
    1. Select the option "Enable access to JFrog Platform from".
    2. From the Available Countries column, select the countries you wish to enable, and then use the single right-pointing arrow > to move them to the Selected Countries column.
    3. To remove from the enabled list, select the country and click the single left-pointing arrow <.
  5. Use the double pointing arrows (<< and >>) to move the entire contents from one column to the other.
  6. When done, click Update to save your changes.

Setting up an AWS PrivateLink Connection

JFrog Subscriptions: ENTERPRISE with SECURITY PACK | ENTERPRISE +

To establish a secure network connection from your own cloud account into your JFrog Cloud instance, without going through a public Internet, you will need to establish a private connection. To this end, MyJFrog provides you with step-by-step instructions on how to set up an AWS PrivateLink connection, in which the source is your own AWS Virtual Private Cloud (VPC) and the target is the JFrog PrivateLink. For more information, see Setting up AWS PrivateLinks.


Managing Your JFrog Cloud Subscription

Upgrading a Subscription

  1. To update your subscription, click the Upgrade tab.
  2. Choose the subscription level to which you want to upgrade.

Updating Contact Details

Updating Admin Details

  1. To update the admin details, navigate to the Welcome drop down in the upper right corner of the portal and select My Profile.
  2. Update the details in your profile; note that you cannot change the email address here–only a JFrog technical representative can make those changes.

Updating Customer Details

  1. Navigate to Billing Account | Edit Account Details.
  2. In the Customer tab, update the relevant information, and then click Update.

Updating Billing Details

  1. Navigate to Billing Account | Edit Account Details.
  2. In the Billing Details tab, update the relevant information, and then click Update.

Cancelling or Downgrading a Monthly Subscription

Cancelling a Monthly Subscription

  1. To cancel a monthly subscription, navigate to Actions and select Cancel Subscription.
  2. Optional: Enter an explanation of why you are cancelling the subscription.
  3. Click Submit to confirm the cancellation.


Important

Remember to save your data for any future use. Your data will be deleted after the cancellation is approved.

Downgrading a Monthly Subscription

  1. To downgrade your monthly subscription, navigate to Actions and select D
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