JFrog provides SLA-based support for Pro and Enterprise licensing tiers. To request support, create a support bundle using the REST API with the relevant information and log in to the JFrog Support Portal to open a support ticket and attach the support bundle.
The support bundle can include up to four zip files, one for each supported microservice and is saved on JFMC Authentication Provider Artifactory service.
Collecting a Support Bundle
The support bundle provides a variety of options to select what information is included in the bundle you provide JFrog support.
Provides information about your system including system information (Operating system info, system memory, and environment variables), and JVM information..
Provides configuration files that affect Mission Control functionality.
If checked, system logs are included in the information bundle. You may specify the time span for which system logs should be included.
Date range considers files according to the time stamp present in the file name, not by its contents.
Mission Control will create a thread dump for all running threads. By default a single thread dump is created, however, to get a picture of how data may change over time, you can request several thread dumps separated by a specified time interval with the Number of Thread Dumps and Interval fields.
Proceed to configure information bundles in the Supportsection in the REST API.