Skip to end of metadata
Go to start of metadata

Overview

JFrog provides SLA-based support for Pro and Enterprise licensing tiers.

To request support:

  1. Create a Mission Control and/or Platform support bundle using the Create a Support Bundle and Create a Platform Support Bundle REST APIs with the relevant information.
  2. Log in to the JFrog Support Portal to open a support ticket and attach the support bundle. 

The support bundle can include up to 4 zip files, one for each supported microservice and is saved on Mission Control Authentication Provider Artifactory service, in the support bundle repository (supported for Artifactory version 6.8 and above, see version matrix below).

Want to save time? Mission Control allows you to create a single support information bundle for all registered services using the Create a Platform Support Bundle.

 Support bundle version matrix

Mission ControlAuthentication Provider Artifactory

Support Bundle location

version 3.5version 6.8

Support Bundles Repository

version 3.5< version 6.8Mission Control Home Directory
< version 3.5-jfrog-admin-support-bundle repo in Authentication Provider Artifactory service


Page contents

 

Collecting a Support Bundle

The support bundle provides a variety of options to select what information is included in the bundle you provide JFrog support.

System info
Provides information about your system including system information (Operating system info, system memory, and environment variables), and JVM information..
Configuration files
Provides configuration files that affect Mission Control functionality.
System logs

If checked, system logs are included in the information bundle. You may specify the time span for which system logs should be included.

Date range

Date range considers files according to the time stamp present in the file name, not by its contents.

Thread dump
Mission Control will create a thread dump for all running threads. By default a single thread dump is created, however, to get a picture of how data may change over time, you can request several thread dumps separated by a specified time interval with the Number of Thread Dumps and Interval fields.

REST API

JFrog Mission Control REST API provides the following endpoints you can use to work with information support bundles:

Mission Control service support bundle

Create Support Bundle
Create a new support information bundle
List Support Bundles
Lists previously created bundle currently stored in the system
Get Support Bundle
Downloads a previously created bundle currently stored in the system
Delete Support Bundle

Deletes a previously created bundle from the system.

Get Details
Downloads a support bundle as a ZIP file.

Platform support bundle for multiple services

Create Platform Support Bundle
Create a new platform support information bundle
List Platform Support Bundles
Lists previously created platform bundle currently stored in the system
Get Platform Support Bundle
Downloads a previously created platform bundle currently stored in the system
Delete Platform Support Bundle

Deletes a previously created platform bundle from the system.

Get Details
Downloads a platform support bundle as a ZIP file.


  • No labels