JFrog provides SLA-based support for Pro and Enterprise licensing tiers.
To request support:
Create a Mission Control and/or Platform support bundle using the Create a Support Bundle and Create a Platform Support Bundle REST APIs with the relevant information.
Log in to the JFrog Support Portal to open a support ticket and attach the support bundle.
The support bundle can include up to 4 zip files, one for each supported microservice and is saved on Mission Control Authentication Provider Artifactory service, in the support bundle repository (supported for Artifactory version 6.8 and above, see version matrix below).
Want to save time? Mission Control allows you to create a single support information bundle for all registered services using the Create a Platform Support Bundle.
jfrog-admin-support-bundle repo in Authentication Provider Artifactory service
Collecting a Support Bundle
The support bundle provides a variety of options to select what information is included in the bundle you provide JFrog support.
Provides information about your system including system information (Operating system info, system memory, and environment variables), and JVM information..
Provides configuration files that affect Mission Control functionality.
If checked, system logs are included in the information bundle. You may specify the time span for which system logs should be included.
Date range considers files according to the time stamp present in the file name, not by its contents.
Mission Control will create a thread dump for all running threads. By default a single thread dump is created, however, to get a picture of how data may change over time, you can request several thread dumps separated by a specified time interval with the Number of Thread Dumps and Interval fields.
JFrog Mission Control REST API provides the following endpoints you can use to work with information support bundles: