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JFrog provides SLA-based support for Pro and Enterprise licensing tiers.
To request support, create a support bundle using the REST API :
- Create a Mission Control and/or Platform support bundle using the Create a Support Bundle and Create a Platform Support Bundle REST APIs with the relevant information
- Log in to the JFrog Support Portal to open a support ticket and attach the support bundle.
The support bundle can include up tofour
4 zip files, one for each supported microservice and is saved onJFMC
Mission Control Authentication Provider Artifactory service, in the support bundle repository (supported for Artifactory version 6.8 and above, see version matrix below).
Want to save time? Mission Control allows you to create a single support information bundle for all registered services using the Create a Platform Support Bundle.
Support bundle version matrix
|Mission Control||Authentication Provider Artifactory|
Support Bundle location
|version 3.5||version 6.8|
|version 3.5||< version 6.8||Mission Control Home Directory|
|< version 3.5||-||jfrog-admin-support-bundle repo in Authentication Provider Artifactory service|
Collecting a Support Bundle
The support bundle provides a variety of options to select what information is included in the bundle you provide JFrog support.
|Provides information about your system including system information (Operating system info, system memory, and environment variables), and JVM information..|
|Provides configuration files that affect Mission Control functionality.|
If checked, system logs are included in the information bundle. You may specify the time span for which system logs should be included.
|Mission Control will create a thread dump for all running threads. By default a single thread dump is created, however, to get a picture of how data may change over time, you can request several thread dumps separated by a specified time interval with the Number of Thread Dumps and Interval fields.|
Proceed to configure information bundles in the Support section in the REST API.
JFrog Mission Control REST API provides the following endpoints you can use to work with information support bundles:
Mission Control service support bundle
|Create a new support information bundle|
|Lists previously created bundle currently stored in the system|
|Downloads a previously created bundle currently stored in the system|
Deletes a previously created bundle from the system.
|Downloads a support bundle as a ZIP file.|
Platform support bundle for multiple services
|Create a new platform support information bundle|
|Lists previously created platform bundle currently stored in the system|
|Downloads a previously created platform bundle currently stored in the system|
Deletes a previously created platform bundle from the system.
|Downloads a platform support bundle as a ZIP file.|