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  1. Artifactory Binary Repository
  2. RTFACT-14985

Daily backup fails in access server backup phase

    Details

    • Type: Bug
    • Status: Open
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: 5.4.6
    • Fix Version/s: None
    • Component/s: Access Server, Backup
    • Labels:
      None
    • Environment:

      Host OS: RHEL 7
      Installed version: jfrog-artifactory-pro-5.4.6-50406900.noarch
      Java version: java-1.8.0-openjdk-1.8.0.141-2.b16.el7_4.x86_64

      Description

      Our instance of Artifactory Pro started to suffer a daily backup error. Log from daily backup:

      2017-09-04 02:00:05,801 [art-exec-6] [INFO ] (o.a.s.a.AccessServiceImpl:709) - Triggering export in access server...
      2017-09-04 02:00:16,066 [art-exec-6] [ERROR] (o.a.s.a.AccessServiceImpl:720) - Error during access server backup: java.net.SocketTimeoutException: Read timed out
      
      ...
      
      2017-09-04 02:11:31,771 [art-exec-6] [INFO ] (o.a.s.ArtifactoryApplicationContext:657) - Full system export completed successfully.
      2017-09-04 02:11:31,954 [art-exec-6] [WARN ] (o.a.b.BackupJob     :95) - Backup completed with some errors (see the log messages above for details). Old backups will not be auto-removed.
      

      The error started with the latest 5.4.6 version. It didn't occur with previous versions.
      This cumulates backups and triggers error email notification.

      Process restart helps for some days.

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            • Assignee:
              Unassigned
              Reporter:
              ilkka.kiiskinen Ilkka Kiiskinen
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              Dates

              • Created:
                Updated: