During system export or full backup, security entities (users, groups and permission targets) are being backed up to $ACCESS_HOME/backup under the name:
Then, a file named:
is created in the export/backup selected folder, which can be used later for import on another Artifactory.
We encountered an issue where this file (access.bootstrap.json) lacked some users. Further investigation has revelead that the last time this file was changed is half a year ago.
It was found that for some reason, this file did not use the newest access.backup.<timestamp>.json, but possible an older one.
After removing all files from $ACCESS_HOME/backup and re-running the system export/backup, the access.bootstrap.json was created successfully with the latest details.