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  1. Artifactory Binary Repository
  2. RTFACT-19049

Support Bundle has to be resilient to filestore corruption

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    Details

    • Type: Bug
    • Status: Open
    • Priority: 3 - High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Severity:
      High
    • Regression:
      Yes

      Description

      Starting Artifactory 6.8 there is a new Support Bundle.
      The new implementation is not resilient to filestore corruption, and if the binary of "service_manifest.json" is gone, the Support Bundle UI page won't load.

      Steps to reproduce:
      1. Install Artifactory 6.9.1 (for example).
      2. Take a Support Bundle.
      3. Identify the SHA1 checksum of the "service_manifest.json" file.
      4. Delete the binary file of the "service_manifest.json" from the Artifactory filestore based on the SHA1 value.
      5. Open the "Support Zone" page in the UI, it will result in a blank page (see screenshot)

      Workaround:
      1. Remove the corrupted support bundles via tree browser in Artifactory UI.
      2. In case trash can is enabled, remove the file from the trash can.
      3. Run Garbage Collection.

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              Assignee:
              Unassigned
              Reporter:
              arielk Ariel Kabov
              Votes:
              1 Vote for this issue
              Watchers:
              6 Start watching this issue

                Dates

                Created:
                Updated:

                  Sync Status

                  Connection: RTFACT Sync
                  RTMID-19049 -
                  SYNCHRONIZED
                  • Last Sync Date: