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  1. Artifactory Binary Repository
  2. RTFACT-19049

Support Bundle has to be resilient to filestore corruption

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    Details

    • Type: Bug
    • Status: Open
    • Priority: 3 - High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Severity:
      High
    • Regression:
      Yes

      Description

      Starting Artifactory 6.8 there is a new Support Bundle.
      The new implementation is not resilient to filestore corruption, and if the binary of "service_manifest.json" is gone, the Support Bundle UI page won't load.

      Steps to reproduce:
      1. Install Artifactory 6.9.1 (for example).
      2. Take a Support Bundle.
      3. Identify the SHA1 checksum of the "service_manifest.json" file.
      4. Delete the binary file of the "service_manifest.json" from the Artifactory filestore based on the SHA1 value.
      5. Open the "Support Zone" page in the UI, it will result in a blank page (see screenshot)

      Workaround:
      1. Remove the corrupted support bundles via tree browser in Artifactory UI.
      2. In case trash can is enabled, remove the file from the trash can.
      3. Run Garbage Collection.

        Attachments

        1. 7x-500.jpg
          164 kB
          Valeriy Petrov
        2. Snip 2019-04-21 14.11.22.png
          457 kB
          Ariel Kabov

          Activity

            People

            Assignee:
            Unassigned
            Reporter:
            arielk Ariel Kabov
            Votes:
            1 Vote for this issue
            Watchers:
            6 Start watching this issue

              Dates

              Created:
              Updated:

                Sync Status

                Connection: RTFACT Sync
                RTMID-19049 -
                SYNCHRONIZED
                • Last Sync Date: