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  1. Artifactory Binary Repository
  2. RTFACT-20958

Unable to create support bundles in Artifactory 7

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    Details

    • Type: Bug
    • Status: Done
    • Priority: 2 - Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Severity:
      Critical

      Description

      While creating the support bundle from the UI, it shows the status of the support bundle as failed, please see the attached screenshot.
      The artifactory-server.log doesn't show any errors in the logs.
      In the router-server.log the logs show "successfully created support bundle at: /opt/jfrog/artifactory/var/work/router/tmp/testbundle-02-1577430023256_jfrt@01dx1v2645s3mw07zx90700r9p_divijak-unified.zip" however in the "tmp" location support bundle doesn't exist. It is similar in the metadata-server.log " Successfully created support bundle at: /opt/jfrog/artifactory/var/work/metadata/tmp/testbundle-02-1577430023256_jfrt@01dx1v2645s3mw07zx90700r9p_divijak-unified.zip [system_service]".

      While generating the support bundle using the REST API the output status was 200 ok, however in the Artifactory UI the status of the support bundle was still displayed as failure please see the attached screenshot.

        Attachments

        1. JFrog.jpg
          JFrog.jpg
          98 kB
        2. Postman-47.jpg
          Postman-47.jpg
          276 kB
        3. Screenshot_12_26_19__11_19_PM.jpg
          Screenshot_12_26_19__11_19_PM.jpg
          125 kB

          Activity

            People

            Assignee:
            nadavy Nadav Yogev
            Reporter:
            divijak Divija Kandukoori
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            3 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Sync Status

                Connection: RTFACT Sync
                RTMID-20958 -
                SYNCHRONIZED
                • Last Sync Date: