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  1. Artifactory Binary Repository
  2. RTFACT-22023

Support Bundle fails to include logs

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    Details

    • Type: Bug
    • Status: Done
    • Resolution: Done
    • Affects Version/s: 7.4.1, 7.4.3
    • Fix Version/s: 7.9.0
    • Component/s: None
    • Labels:
    • Severity:
      Critical
    • Regression:
      Yes

      Description

      Issue:

      The Support bundle fails to include logs, even though there are logs updated

      The issue is seen in the standard Docker and Zip (Mac) installers

      Log Messages:

      There are no errors or failures in the logs with debugging at org.jfrog.support

      Here are log messages from the time the bundle without logs were created.

      2020-04-23T12:39:09.538Z [jfrt ] [DEBUG] [70ef497b2ac1be27] [o.j.s.c.c.c.LogsCollector:85 ] [pool-15-thread-7  ] - Initiating collect eligibility check for file 'artifactory-service.log'

      2020-04-23T12:39:09.538Z [jfrt ] [DEBUG] [70ef497b2ac1be27] [s.c.c.c.DefaultFilesMatcher:28] [pool-15-thread-7  ] - Matching file /opt/jfrog/artifactory/var/log/artifactory-service.log

      2020-04-23T12:39:09.538Z [jfrt ] [DEBUG] [70ef497b2ac1be27] [s.c.c.c.DefaultFilesMatcher:58] [pool-15-thread-7  ] - File's last modified time: 2020-04-23T12:39:09.538267Z

       

      Note how the logs do not show the step where it copies the file [(o.j.s.c.c.AbstractSpecificContentCollector:46) - Initiating copy of file 'artifactory-service.log']

      Steps to reproduce the issue:

      1. Download a Mac version of Artifactory 7.4.1 Pro
      2. Create a Support bundle with default settings
      3. Notice how logs are not included

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              Assignee:
              tomern Tomer Nir
              Reporter:
              joshuah Joshua Han
              Votes:
              1 Vote for this issue
              Watchers:
              8 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: