Issue:
The Support bundle fails to include logs, even though there are logs updated
The issue is seen in the standard Docker and Zip (Mac) installers
Log Messages:
There are no errors or failures in the logs with debugging at org.jfrog.support
Here are log messages from the time the bundle without logs were created.
2020-04-23T12:39:09.538Z [jfrt ] [DEBUG] [70ef497b2ac1be27] [o.j.s.c.c.c.LogsCollector:85 ] [pool-15-thread-7 ] - Initiating collect eligibility check for file 'artifactory-service.log'
2020-04-23T12:39:09.538Z [jfrt ] [DEBUG] [70ef497b2ac1be27] [s.c.c.c.DefaultFilesMatcher:28] [pool-15-thread-7 ] - Matching file /opt/jfrog/artifactory/var/log/artifactory-service.log
2020-04-23T12:39:09.538Z [jfrt ] [DEBUG] [70ef497b2ac1be27] [s.c.c.c.DefaultFilesMatcher:58] [pool-15-thread-7 ] - File's last modified time: 2020-04-23T12:39:09.538267Z
Note how the logs do not show the step where it copies the file [(o.j.s.c.c.AbstractSpecificContentCollector:46) - Initiating copy of file 'artifactory-service.log']
Steps to reproduce the issue:
- Download a Mac version of Artifactory 7.4.1 Pro
- Create a Support bundle with default settings
- Notice how logs are not included
