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  1. Artifactory Binary Repository
  2. RTFACT-26056

Confusing UI login advice on a cloud instance

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    Details

    • Type: Bug
    • Status: Open
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Artifactory Cloud
    • Labels:
      None
    • Location:
      External

      Description

      Our users are often confused by the login UI hint as presented on the login page.

       

      The UI hint instruction says new users ("registrants" ?) to use e-mail address, however:

      • Nowhere in our cloud instance's login page is there a link for end users to self-register, users need to be added by an admin (which is our standard process)
      • Once a new user is added by instance administrator, they need to authenticate using username and password
      • When they follow the advice from UI ("For new registrants, use the email you provided during registration"), they tend to enter e-mail address which doesn't work and  results in authentication failure.
        • That's because the term "registrant" is not clear to end users (and to me as instance administrator either to be fair); since advice also mentions "new", they assume that their first login needs to made with an e-mail address.

       

      Could this be made clearer in the UI?

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              Assignee:
              Unassigned
              Reporter:
              speechmatics-es Speechmatics ES
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                Dates

                Created:
                Updated:

                  Sync Status

                  Connection: RTFACT Sync
                  RTMID-26057 -
                  SYNCHRONIZED
                  • Last Sync Date: