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  1. Artifactory Binary Repository
  2. RTFACT-26290

High number of Users/Groups causing issues with loading Users/Groups Pages

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: 2 - Critical
    • Resolution: Deferred
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Access, Artifactory, UI
    • Labels:
    • Location:
      External

      Description

      Description:

      In the Artifactory UI, Users' page either results in a blank screen after loading for a long time or it lists the users after loading more than a one and half minute. This behaviour occurred due to a significant increase in the Users/Groups after provisioning the SCIM. Artifactory has more than 30K+ users and 200+ Groups.

       

      Below errors in the logs with 500 status:

       2021-08-27T06:58:55.205Z|3a9c2104f951647a|52.215.237.185|admin|GET|/api/users|500|2|0|60063|Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.159 Safari/537.36

       2021-08-27T06:58:55.204Z [jfrt ] [ERROR] [3a9c2104f951647a] [c.e.m.GlobalExceptionMapper:48] [tp-nio-8081-exec-222] - Unable to connect to Access server: Read timed out

      org.jfrog.access.client.AccessClientException: Unable to connect to Access server: Read timed out

      at org.jfrog.access.client.http.AccessHttpClient.restCall(AccessHttpClient.java:142)

      at org.jfrog.access.client.AccessClientBaseImpl.makeRequestAndParseResponse(AccessClientBaseImpl.java:175)

      at org.jfrog.access.client.AccessClientBaseImpl.findAll(AccessClientBaseImpl.java:122)

      at org.jfrog.access.client.AccessClientBaseImpl.findAll(AccessClientBaseImpl.java:111)

       

      Expected behavior:

      Users should be listed on the Users page after clicking to Administration > Identity and Access > Users screen.

      Actual behavior:

      Users/Groups pages are loading for a long time and sometimes it is resulting in a blank screen.

      Steps to Reproduce:

      1. Create more than 30K Users in the Artifactory version 7.23.3 
      2. Create 200 groups and add the users to a few of the groups 
      3. Click on the Users page, by navigating to the Administration > Identity and Access > Users screen 

       

      Impact:

      Users/Groups screen is not loading for a long time (more than one and half minutes) and sometimes it is resulting in a blank screen.

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            Assignee:
            Unassigned
            Reporter:
            sandeepa Sandeep Anikapati
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              Dates

              Created:
              Updated:
              Resolved:

                Sync Status

                Connection: RTFACT Sync
                RTMID-26291 -
                SYNCHRONIZED
                • Last Sync Date: